 |
|
|
|
|
Testimonials FAQs Map & Directions
Frequently Asked Questions
Below are some common inquiries about our gift baskets and services at Celebrations & Gifts. Click on the question to read the answer.
- Where are you located?
- What are your hours of business?
- What credit cards do you accept?
- What are the price ranges on your gifts and gift baskets?
- Can you put wine or liquor in a gift basket?
- What will happen if items are out of stock for my order?
- How does my gift arrive?
- What if the wrong address is given?
- When will my gift arrive?
- Do you offer shipping insurance?
- How much does your local delivery service charge?
- What is your guarantee policy?
- Can I send a personalized message along with my gift or gift basket?
- 1. Where are you located?
-
We are located in Colonie, NY, near Schenectady and within the Albany capital region in upstate New York. Our mailing address is:
Celebrations & Gifts
2123 Central Avenue
Colonie, NY 12304
<< back to top
- 2. What are your hours of business?
-
You can visit our gift basket store between the hours of 10:00 a.m. and 5:00 p.m. Tuesday through Friday; Thursday evenings until 8:00 p.m.; and Saturday 10:00 a.m. to 4:00 p.m., Eastern Standard Time. You can contact our telephone order line between 9:00 a.m. EST and 9:00 p.m. EST Monday through Friday. There are extended hours during holiday seasons. We are also available after normal business hours by appointment.
<< back to top
- 3. What credit cards do you accept?
-
We accept MasterCard, Visa, American Express, and Discover. Prices listed in the catalog do not include delivery costs or New York State sales tax.
<< Back to top
- 4. What are the price ranges on your gifts and gift baskets?
-
Our price ranges typically range from $25.00 to $250.00 and above. Because we can customize any gift or gift basket, we are able to work within all price ranges.
<< Back to top
- 5. Can you put wine or liquor in a gift basket?
-
We can place alcoholic beverages in the gifts baskets for you; but we cannot purchase these items for you. We work directly with a local liquor store, where you can phone in and pay for your purchase by credit card. The liquor store will then deliver it to us.
<< Back to top
- 6. What will happen if items are out of stock for my order?
-
Occasionally substitutions may be necessary due to circumstances beyond our control. We guarantee that quality and value will never be compromised. Substitutions will be made with products of equal or greater value.
<< Back to top
- 7. How does my gift arrive?
-
In most cases your gift will be shipped UPS ground. Also available are 2nd-Day Delivery and Overnight Express. Please call (866) 612-4438 toll-free for a price quote.
<< Back to top
- 8. What if the wrong address is given?
-
We ask that you be very certain of your delivery address. If a delivery is made to an incorrect address, we will contact you for the correct information; and then a redelivery will be made at an additional cost.
<< Back to top
- 9. When will my gift arrive?
-
All standard orders placed before 12:00 p.m. will be hand-delivered or shipped the same day. All orders placed after 12:00 p.m. will be hand-delivered or shipped the following day.
<< Back to top
- 10. Do you offer shipping insurance?
-
All gifts are insured against loss or damage during shipping at no extra charge to you.
<< Back to top
- 11. How much does your local delivery service charge?
-
Within a 15-mile radius, a delivery cost of $7.00 will be added. For our extended local delivery service, a cost of $10.00 will be charged. Please call (866) 612-4438 for an exact quote.
<< Back to top
- 12. What is your guarantee policy?
-
We guarantee the timely arrival of your gifts in perfect condition — and our customers can attest to that (see their testimonials). However, if you or the recipient are not 100% satisfied, simply return the item for a replacement or a full refund.
<< Back to top
- 13. Can I send a personalized message along with my gift?
-
Absolutely! Remember to include your personalized message in the space provided on the order form. Each gift will arrive with your message on a gift card.
<< Back to top
|
